Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.
We can guarantee you that we sell authentic products only and we ensure every single product is checked before shipping it out. However, if there are any manufacturer defects, they will be replaced when returned. We offer you an exchange or refund of the product depending on the stock status of that product.
Conditions for return
- The item should be without tears
- Items should be free from damage from water or other liquids
- Items should be devoid of stains
- Items should be returned in its original packaging and condition
- A receipt or proof of purchase
- Return of items are only valid within 5 days from the delivery day
- Items can only be returned if there are manufacturer defects. Products will not be exchanged or refunded if ordered wrongly. Customers are requested to check before placing an order.
- Only regular priced items may be refunded. Sale items cannot be refunded
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Exchanges are subject to new shipping charges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Click on this link to request a return
Kindly contact us if you have more questions related to refunds and returns.