Our refund and returns policy lasts 5 days. If 5 days have passed since you received your order, we cannot offer you a refund or exchange.
Due to the nature of our products, we do not accept returns unless there are manufacturer defects or if a wrong product was shipped out. We can guarantee you that we sell authentic products only and that every single product is checked before shipping out orders.
If your return request is valid, we may offer you an exchange or refund of the product depending on factors like the stock status of that product.
Conditions for return
- The item should be without any tear
- Items should be free from damage from water or other liquids
- Items should be devoid of stains
- Items should be returned in its original packaging and condition
- A receipt or proof of purchase
- Return of items are only valid within 5 days from the delivery day
- Items can only be returned if there are manufacturer defects or if a wrong product was shipped out to you. Products will not be exchanged or refunded if ordered wrongly. Customers are requested to check properly and ask any question they may have before placing an order.
- For refunds, shipping costs are non-refundable. If you request for a refund, the cost of return shipping will be deducted from the amount to be refunded.
- Exchanges may be subject to new shipping charges.
- Payment processor fees on transactions are non-refundable.
If you want a return or refund, please fill the request a return form.
If your return request is valid, we will send you an email containing more information on how you can return your order.
Once the returned package is received, the product(s) will be inspected to confirm it is eligible for a refund or exchange after which we will communicate via email. If your return does not meet the conditions listed, the package will be sent back to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. For refunds, kindly allow 1-7 days for your bank to process the payment.
Kindly contact us if you have any question related to refunds and returns.